Policies

Spa Etiquette:

Appointments

We suggest you make your appointments in advance; however, we will try to accommodate any last minute requests. A major credit card is required to reserve Spa Packages, combined services, or group appointments (i.e. Couple’s Massage).

Cancellation

If you need to cancel a reservation, we request a 24-hour notice for individual appointments and 48-hour notice for packages and Couple’s Massages. Credit card information is required to be on file for packaged services, Couple’s Massages, or services valued over $100. We will charge half of all service costs for late cancellations and/or no shows. If there is already a gift card on file, we will redeem it for half of all services in the event of a late cancel and/or no show.

Refunds

Gift Certificates and Series purchases are non-refundable. Products or accessories can be returned for replacement when accompanied by a receipt within 30 days of purchase. If for some reason you are not satisfied with your service, please notify us within 24 hours for a consultation with your specialist. No cash refunds – All refunds will be issued in a spa credit. Return checks will be issued a fee of $15.

Massage Therapy & Skin Care

Massage Therapy and Skin Care services require a signed parental consent  for clients under the age of 16.” “Laser, Electrolysis, and Permanent Makeup services require assigned parental consent for clients under the age of 18.”

We can make your day an Adiva Day!